Returns and exchanges
Fifinella offers store credit for returns on non-custom items.
We do not offer returns or exchanges on custom products, vintage pieces, or table top items.
Frequently Asked Questions
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Naming my business was actually one of the most difficult parts of getting started! I wasn't particularly keen on using my own name, and finally got inspiration from my love of WWII and WASP history! A group of WASPs petitioned the government under the name Fifinella to unseal their records and give them veteran status and benefits. Since Fifinella was a character from a Roald Dahl book based on WASPs, he actually gave them the name and rights to the character.
I absolutely love the name and it’s taken on a life of its own, and Fifi is now my auntie name as well as a verb, adjective, and noun amongst my friends and family!
For custom embroidery, we generally have a turnaround time of 2 weeks.
Leather goods take up to 30 days from time of order placement to delivery.
Please allow extra time for shipping and handling of Herend products and dinnerware, as not all colors in all pieces are carried in store at all times.